FAQs

Printer Cartridge Disposal

Your cartridge can be return to a disposal bin available at Australia Post and Officeworks. Your business workplace may qualify for a cartridge recycle bin which you can find more information at Planet Ark.

Ordering and Payment

At Inkpal, we offer several ways to find the printer cartridge you are looking for. You may

  1. Browse by brand, then by ink/toner/fax category, then by your printer model;
  2. Search for your printer model (for example, “DCP110C”, omitting the brand name);
  3. Search for your cartridge by original manufacturer’s code (for example, “LC47”, omitting the brand name).

From each of these methods, you will be presented with the list of applicable printer cartridges, and if you want to, you can further filter your results to show only genuine or compatible cartridges.

Yes. Inkpal are happy to assist you with your purchase and can even assist with setting you up with your Inkpal online account.

At Inkpal, we have tried to make it easy for you to place your order. Once you have located a product to purchase, simply select the quantity and click “Add to cart”. You may change the contents of your cart at any time by clicking the cart at the top of the Inkpal website. When you add items, your cart will be updated. When you are finished, click on the cart menu option on the top menu to complete your order.

Creating an Inkpal account is free and recommended for anyone wishing to place an order with us. Some of the benefits include:

  1. Review your order history and purchase previously-ordered products;
  2. Maintain your account details; and
  3. Subscribe to our newsletters and promotions and receive important information.

Inkpal accepts any valid Visa and MasterCard as credit card payment options. Alternatively, you may direct deposit into our bank account. In order to assist our order process, we request that your direct deposit be followed by an email to info@inkpal.com.au with following details:

  1. Inkpal order reference number; and
  2. Your bank’s confirmation and reference number.

The Inkpal order reference number and bank details are provided on the Order Confirmation page prior to completion of the order process and also on your Order Confirmation email which is sent to you immediately after you complete your order.

Inkpal’s system checks the total value of your order when you check out. At the delivery confirmation screen, if your order is above our “free shipping” value, your order will automatically receive free delivery and no delivery charge will be incurred.

The cost of delivery is automatically added to your order during the “check out” process. At present we use a flat rate method for delivery costs and will be shown during the payment process. This means you will only be charge one fee regardless of how many cartridges you order under the one transaction. If your order is equal to or above our “free Shipping” value, the delivery fee will not be charged.

At Inkpal, all credit card numbers are encrypted using the industry-standard 128-bit encryption when your order is placed. They are only decrypted by our credit card processing facility and the numbers are not stored.

You will receive an email from Inkpal to confirm that your order has been received.

This is usually due to an incorrect email address being specified during registration or the order process. To help us keep our records correct and current, you can change your email address through your “My Account”. Alternatively, you can send us an email to info@inkpal.com.au or via our “Contact Us” page with as much information as you can provide so we can confirm your identity and update your email address.

Deliveries

Please refer to our Shipping & Returns page.

Inkpal does not have conventional stores, which allow us to minimise our costs and therefore offer you very competitive prices.

Inkpal recommends including delivery instructions in your order if you have specific requirements about delivery, including selection the option “Authority to leave” without proof of delivery signature. Otherwise, the courier may leave you a note informing you of the delivery attempt and how you might be able to collect your order. Please note that an additional delivery fee may apply for any order which cannot be successfully delivered as per instructions in the first instance.

Please refer to our Shipping & Returns page.

Product Information

Open the front cover of the printer and leave open during steps. Press and hold the cancel button and press the Reprint button also. (you can now release both buttons as you are now in the reset menu)
Now it is just a matter of scrolling through the menu(using the + or – keys) to the appropriate cartridge you want to reset just push OK twice to reset it.
To reset the drum. Open the front door and remove the cartridge/drum unit. Hold down the front button until all lights come on. Put the cartridge/drum unit back in and close the door. The Drum life should be reset.
To reset the drum Counter. Open front cover. Hold down the start button until all lights are lit up. Then release the button and shut the front cover

Yes. Where a compatible cartridge requires a microchip, a microchip is included as standard, so you don’t have to buy a separate microchip at Inkpal.

No. Your printer warranty will not be voided simply by choosing to use a compatible cartridge. Any such claim would be contrary to the nature of competition and in breach of the Australian Consumer Law. Though now some printer companies are sending through updates to your printer firmware. If you update your printer when it is not needed, you run the risk of not being able to use compatible cartridges, and are forced to use only the genuine cartridges. This update is not reversible.

No. Drum units (which transfer toner from the toner cartridge onto the paper), also known as imaging or photo conductor units, do not come with toner. The toner cartridge needs to be purchased separately. Inkpal can supply your toner cartridges at very competitive prices.

On occasion, a specific compatible cartridge may not work with the ink/toner monitoring software on a particular printer. However, this software incompatibility will not affect the quality of the print nor the yield. This is the brand manufacturer’s way of trying to discourage you from using compatible cartridges. On these rare occasions, turning your printer off and then on again may resolve the problem. Otherwise, you may need to physically check the cartridge to determine the amount of ink/toner remaining.

A remanufactured cartridge is one that has been stripped, disassembled and cleaned, necessary parts replaced and new, high-quality toner or ink added. Remanufactured cartridges are less-expensive than the genuine products and an environmentally-friendly option. It takes 20 times more energy to manufacture a new printer cartridge than to reuse one. The main difference is in the price not quality.

A common cause for the cartridge to leak in the packaging would be due to it been left in sunlight or in high temperatures. Inkjet cartridges usually come in air tight packaging. If there is any air left in the packaging and it heats up it can then cause a vacuum effect and suck the ink from the cartridge. The temperature for storage and installation of cartridges should be around 10-30°C and relative humidity between 20-80%.

Technical Support

If you need to reach us at Inkpal, simply use our contact form located under “Contact Us”. We endeavour to respond to all customer service enquiries in a timely manner. Alternatively, give us a call and let one of our friendly Inkpal team help you with your query.

No. There is a yellow coating over the roller next to the drum. This is a kind of lubricant used in the initial cleaning cycle when the cartridge is installed.

For some printers, when you pull out the cartridge, you are actually pulling out the combined drum unit and toner cartridge. Make sure that you are trying to install the toner cartridge by slotting it into the drum unit first, and not straight into the printer.

There are a number of things they can try to solve this: a) Take the cartridge out and make sure there is no excess toner or paper stuck on the rollers; b) Give the cartridge a gentle shake from side to side to loosen the toner inside (preferably, do this gently and outside or over newspaper); c) Run a dozen or so pages through the printer to and see if it clears up.

This is a common problem when all of the seals and strips on the cartridge have not been removed properly. Take the cartridge out to check this then re-install. You may need to run the maintenance functions once or twice to flush the ink back through the tubes within the printer.

The most-common reason is that the printer has sat unused for a while and the ink has dried on the print heads. Try doing a deep head-clean to see if that helps. It is recommend that you print at least one page a week to prevent the print head clogging and to keep the ink flowing freely.

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